Matthews Family Physicians, NC | Novant Health Primary Care
Primary Care • Matthews, NC
Ratings by platform
- Birdeye: 4.5 out of 5 stars (313 reviews)
- Yelp: 2.5 out of 5 stars (12 reviews)
What patients say
Patients praise
- Compassionate, competent, and thorough medical providers
- Strong patient-provider trust, particularly with long-term physicians
- Helpful bedside manner and patient listening skills
Common complaints
- Difficulties with front office staff and phone communication
- Rigid policies regarding late arrivals and rescheduling appointments
- Perceived decline in quality/consistency following staffing changes
- Lack of flexibility for specific patient needs (e.g., special needs families)
In patients' words
"So many doctors neglect patient needs due to financial or legal reasons but I truly believe that Dr. Hall and crew genuinely care more about their patients than themselves. I'd trust Dr. Hall with my whole familys lives and his patients genuinely love him."
— Birdeye Review"They don't answer the phone. It's a prompt. Wait times are long. You have to call them multiple times to get a call back. There has been a lot of change in the front office and with their doctors."
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