About Us - Internists in Matthews, North Carolina - myPrivia
Internal Medicine • Matthews, NC
Ratings by platform
- Birdeye (Matthews Internal Medicine): 4.6/5 stars (342 reviews)
- Trustburn (Matthews Internal Medicine): 4.8/5 stars (140 reviews)
- Apple App Store (myPrivia App): 3.8/5 stars (~8,900 ratings)
- Google Play Store (myPrivia App): 4.0/5 to 4.1/5 stars (~3,500 ratings)
What patients say
Patients praise
- Highly regarded, caring, and attentive physicians (specifically Drs. Eugene and Eliza Sangmuah)
- Warm and helpful office staff
- Convenient portal access for managing health information and prescriptions
Common complaints
- Difficulty navigating billing and payment issues
- Technical glitches and user interface complaints with the myPrivia app
- Reports of delayed communication or lack of responsiveness from providers and staff
In patients' words
"Dr. Eugene is the best doctor I've ever had. The staff is warm and so helfull. Their customer service is outstanding!"
— LocalityBiz Review"I am very displease with myPrivia! Their billing system is horrendous! I had doctor bills in January and February of 2020. They were paid... They lost the checks... As of March 2021, I am still trying to resolve this issue."
— JustUseApp ReviewMore clinics in Matthews
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