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Mercy Hospital Urgent and Outpatient Care, Massillon

Urgent Care • Massillon, OH

★☆☆☆☆1.0/50 reviews across 1 platforms

Ratings by platform

  • SolvHealth"}},{rating:{citations:,confidence:: 1 out of 5 stars (average on SolvHealth)"},reviewCount:{citations:,confidence:

What patients say

Patients praise

  • Kind, compassionate, and professional care provided by specific doctors, notably Dr. Lisa Vaughn
  • Efficient and quick service experienced by some patients
  • Helpful staff during check-in processes for some visits

Common complaints

  • Billing issues, including unexpected facility fees and double billing for a single visit
  • Long wait times and difficulties in scheduling appointments
  • Perceived lack of urgency, professionalism, or empathy among some staff members
  • Dissatisfaction following the acquisition by Cleveland Clinic

In patients' words

"Amazing experience taking my son in tonight. Kind and compassionate staff from check in to the nurse and physician... Dr. Vaughn was amazing and I wish we could request her if we have to go back for any reason."},"source:{citations:,confidence:"

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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