Ophthalmologist, Optometrist, Optician | Massillon and North ...

Patients praise

• Friendly and compassionate doctors
• Short wait times and efficient service at some locations
• Helpful in assisting with contact lens training and frame selection
• High patient satisfaction with clinical eye care outcomes

Common complaints

• Unprofessional or rude front-desk staff and receptionists
• Difficulties with phone communication (e.g., full mailboxes, no callbacks)
• Poor customer service in optical departments (e.g., reluctance to assist with frames or insurance)
• Perceived lack of thoroughness or ineffective medical communication during exams
• Safety concerns related to lack of COVID-19 precautions (e.g., masks)