The Eye Clinic
Optometry • Massillon, OH
What patients say
Patients praise
- Friendly and compassionate doctors
- Short wait times and efficient service at some locations
- Helpful in assisting with contact lens training and frame selection
- High patient satisfaction with clinical eye care outcomes
Common complaints
- Unprofessional or rude front-desk staff and receptionists
- Difficulties with phone communication (e.g., full mailboxes, no callbacks)
- Poor customer service in optical departments (e.g., reluctance to assist with frames or insurance)
- Perceived lack of thoroughness or ineffective medical communication during exams
- Safety concerns related to lack of COVID-19 precautions (e.g., masks)
In patients' words
"Dr. Blevins is very friendly and puts his patients at ease. Wait times are minimal and the staff treat you like a person, not a chore."
— Healthgrades"Dr. Hansen is truly a wonderful human being and is so great with my girls but due to the awful experience in the optical department they will not be getting our business for ordering glasses..."
— LocalityBiz"I've been a patient here for over 8 years and can always get in to see the doctor... I genuinely love the Dr. Barber, but the receptionist I can do without."
— LocalityBizMore clinics in Massillon
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