Mercy Hospital Urgent and Outpatient Care, Massillon
Physical Therapy • Massillon, OH
Ratings by platform
- Yelp: 1.7 out of 5 stars (48 reviews)
- Solv Health: 1 out of 5 stars (5 reviews)
What patients say
Patients praise
- Some patients report prompt and efficient care
- Positive recognition of specific staff members and physicians, notably Dr. Lisa Vaughn
- Staff perceived as kind and compassionate by some reviewers
Common complaints
- Concerns regarding billing practices and unexpected fees (facility fees)
- Long wait times and scheduling difficulties
- Reports of unprofessional or dismissive staff attitude
- Perceived lack of urgency or clinical thoroughness in certain cases
In patients' words
"Amazing experience taking my son in tonight. Kind and compassionate staff from check in to the nurse and physician... It was honestly the best care we’ve ever received in an urgent care facility."
— LocalityBiz (Reviewer: Ashley Kiggans)"They will charge you a facility fee & a doctor fee. They submitted 2 claims for one visit... For this reason alone, we won't be back."
— LocalityBiz (Reviewer: Beth Bailey)"Despite my insurance coverage clearly stating an urgent care visit is 60 copay, i was billed twice for a single urgent care visit... Be warned of billing before you choose an urgent care."
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