Mercy Hospital Urgent and Outpatient Care, Massillon
Physical Therapy • Massillon, OH
Ratings by platform
- Yelp: 1.7/5 (48 reviews)
- Solv Health: 1/5 (5 reviews)
What patients say
Patients praise
- Some patients report prompt and efficient care
- Positive recognition of specific staff members and physicians, notably Dr. Lisa Vaughn
- Staff perceived as kind and compassionate by some reviewers
Common complaints
- Concerns regarding billing practices and unexpected fees (facility fees)
- Long wait times and scheduling difficulties
- Reports of unprofessional or dismissive staff attitude
- Perceived lack of urgency or clinical thoroughness in certain cases
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