RRH Women's Health - Massena
Obstetrics & Gynecology • Massena, NY
Ratings by platform
- Yelp: 2.5/5 (average for Rochester Regional Health brand) (74 reviews (brand-wide on Yelp))
- Birdeye: N/A (reviews were for a different facility) (22 reviews (for RRH Women's Health & Wellness Center in Rochester))
What patients say
Patients praise
- Some patients appreciate establishing care with providers over time
- Recognition of the challenges inherent in current healthcare staffing and appointment availability
Common complaints
- Concerns regarding billing issues, insurance claims, and communication with billing departments
- Difficulties in scheduling or rescheduling appointments, leading to long wait times
- Reports of insensitive or unprofessional staff interactions at some facilities
- General dissatisfaction with Rochester Regional Health's customer service across various locations
In patients' words
"From a patient perspective, at first, it could take a while to get an appointment once I was established, and there was a period where the phones were breaking up really bad..."
— Birdeye (Review for RRH Women's Health & Wellness Center)"I have been in this loop since last July, back and forth between RRH and the insurance company... I am so tired of RRH billing office, and I need your help please..."
— Better Business Bureau (Complaint against Rochester Regional Health)More clinics in Massena
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