Infusion Center - Massena - Rochester Regional Health
Infusion Center • Massena, NY
Ratings by platform
- Yelp: 2.5/5 (74 reviews (aggregated for Rochester Regional Health locations))
- Google Ratings (via Nursa): 2.5/5 (53 reviews)
- Birdeye: Not provided as aggregate score, but listing includes 219 reviews (219 reviews)
What patients say
Patients praise
- high ratings for facilities and staff in procedural areas
- positive experiences with ER and surgical staff professionalism and care
- effective communication regarding procedures
Common complaints
- reports of rude staff behavior
- concerns regarding communication and staff professionalism in hospital setting
In patients' words
"The care from start to finish from the operation to the release date was phenomenal. The ER staff and Dr Morgan were awesome. Radiology and lab were outstanding."
— Birdeye review of Massena Hospital"...the male nurse who brought her to car was very rude. My husband thanked him for bringing her down and the nurse said nothing back, completely ignored him."
— Birdeye review of Massena HospitalMore clinics in Massena
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