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General Surgery - Massena

General SurgeryMassena, NY

★★★☆☆3.4/527 reviews across 3 platforms

Ratings by platform

  • Healthgrades: 4.6/5 star average for specific surgeons like Dr. Byung Lim (9 ratings for Dr. Lim)
  • MedicalRecords.com: 2.9/5 star average (18 reviews)
  • Nursa: 2.5/5 star average (Verified clinical staff reviews)

What patients say

Patients praise

  • some surgeons praised for being caring, knowledgeable, and efficient
  • positive feedback on specific ER and post-surgical experiences
  • appreciation for clear communication and thoroughness from certain providers

Common complaints

  • reports of rude or dismissive staff interactions
  • complaints regarding wait times and discharge processes
  • concerns about communication and assessment quality in emergency situations

In patients' words

"Dr Lim is the best doctor I have ever been to and I would Highly recommend him and his wife is compassionate and caring as well"

Healthgrades review for Dr. Byung Lim

"Hospital was slow and ill-equipped... Inability to listen, assess and act speedily."

MedicalRecords.com review for Massena Hospital

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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