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Gastroenterology - Massena - Rochester Regional Health

GastroenterologyMassena, NY

★★★☆☆2.5/575 reviews across 2 platforms

Ratings by platform

  • WebMD (Dr. Jean Lemaire): 5.0 out of 5 stars (1 review)
  • Yelp (Rochester Regional Health): 2.5 out of 5 stars (74 reviews (System-wide))

What patients say

Patients praise

  • Individual gastroenterologists in Massena have received high quality ratings from CMS and positive patient feedback regarding diligence and attentiveness
  • Patients value having specialized care and advanced technology available close to home within the Rochester Regional Health network

Common complaints

  • General customer service dissatisfaction reported for the broader Rochester Regional Health system on third-party review sites
  • Specific reports of communication frustrations and patient care coordination issues within the wider health system

In patients' words

"Dr. Lemaire was a physician that always went above and beyond as a health care provider. He always is extremely attentive to his patients and would order extensive testing to figure out the issues at hand. His diligence, professionalism, and genuine caring to assist his patients was always a top priority for him."

WebMD patient review for Dr. Jean Lemaire

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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