Massena - WellNow Urgent Care
Emergency Department • Massena, NY
Ratings by platform
- Birdeye (Google reviews): 4.7 out of 5 stars (367 reviews)
What patients say
Patients praise
- Friendly, professional, and compassionate staff
- Clean and welcoming facility environment
- Convenience of online scheduling and walk-in availability
- Efficient and prompt care for many patients
- Helpful amenities like refreshments
Common complaints
- Occasional extended wait times despite scheduled appointments
- Some complaints regarding administrative processes or virtual check-in issues
- Isolated reports of dissatisfaction with medical diagnosis/treatment outcomes
- Mixed feedback on insurance billing practices
In patients' words
"As a first time client, I was very impressed with the friendliness and how clean the environment was from the waiting area to the exam room. I found the free slushy stand and the complimentary coffee bar very inviting."
— Birdeye/Google Review"Well now is literally the worst place you could go for help. Sent 1yr old home not to long ago with ear infection and ended up in er."
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