Emergency Department - Massena | Rochester Regional Health
Emergency Department • Massena, NY
Ratings by platform
- Birdeye: 2.9 out of 5 stars (219 reviews on Birdeye)
- MedicalRecords.com: 2.9 out of 5 stars
What patients say
Patients praise
- Professional care and staff responsiveness in some instances
- Effective diagnostic communication for some patients
- Faster than average emergency room wait times in comparison to other New York hospitals
In patients' words
"The ER staff and Dr Morgan were awesome. Radiology and lab were outstanding. As labs and tests came back negative, everything was explained to us."
— Birdeye patient review"I sat in the waiting room for 3 hours, in pain crying. When I got to my room they gave me pain meds and then left me in the room for 4 hours and did not bother to come and check on me."
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