MercyOne North Iowa Psychiatry
Psychiatry • Mason City, IA
Ratings by platform
- Medicare/CMS Hospital Compare: 3 out of 5 stars (overall hospital rating) (1397 completed surveys (historical HCAHPS data))
- Healthgrades: 67% patient rating (top-box rating)
What patients say
Patients praise
- some patients report positive experiences with clinical staff/doctors
- facility performs well on specific clinical quality measures such as blood clot prevention protocols
Common complaints
- reports of rude or defensive staff behavior when seeking information about programs or treatment plans
- concerns regarding billing, administrative processes, and interactions with non-clinical office staff
- complaints about responsiveness and communication delays outside of clinical visits
In patients' words
"The doctors at this hospital were great, However the administration , and office workers including management are scamming sick patients who have no insurance."
— Find Rehab Centers review"I have been met with rude, defensive staff when inquiring about the program, treatment plan and how I can be an advocate for my family member."
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