MercyOne North Iowa Ear, Nose, Throat and Allergy
Otolaryngology (ENT) • Mason City, IA
Ratings by platform
- U.S. News & World Report: 5/5 (416 reviews (Dr. Timothy M. Dettmer))
- U.S. News & World Report: 5/5 (151 reviews (Dr. Phillip C. Lee))
What patients say
Patients praise
- Patients highly rate the ENT specialists for their caring and professional approach.
- Providers are praised for thoroughly explaining medical conditions and treatment options.
- Staff are recognized for their responsiveness to urgent patient needs and compassionate communication.
- Minimal wait times reported for ENT appointments specifically.
Common complaints
- Reports of administrative issues at the broader MercyOne North Iowa system, such as rude front-desk staff, misrouted calls, and long wait times in other departments (e.g., Emergency Room, Family Medicine Residence).
In patients' words
"Angel heard the urgency in my voice. She heard my pain. ... Everyone was great, and I was treated with 0.3% Ofloxacin Otic solution ear drops and 500mg oral Ciprofloxacin. ... At both the Albert Lea clinic and the Mason City Clinic, everyone I came in contact with cared. They cared at 100%."
— Patient testimonial published on mcclinic.com"Patients consistently praise this provider for their caring and professional approach. They appreciate the provider's thoroughness in explaining medical conditions and treatment options, as well as their willingness to answer questions and address concerns."
— Summary of patient reviews on U.S. News & World Report for Dr. Phillip C. LeeMore clinics in Mason City
Timothy M Dettmer, MD | MercyOne North Iowa Affiliates
Patients praise: Highly recommended by patients · Friendly and caring demeanor.
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Patients praise: Compassionate and caring medical staff · Professional and knowledgeable physicians.
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Timothy L Mulholland, MD
Patients praise: Professionalism · Clear explanations of conditions and treatments.
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