Dialysis Center Mason City, Iowa - Fresenius Kidney Care
Nephrology • Mason City, IA
Ratings by platform
- CMS/Five Star rating (reported by OpenNPI listing for FMC - Mason City): 4/5 (Five Star; date range 01/01/2016-12/31/2019) (Not provided in source (CMS Five Star date range shown; no review-count metric listed))
- Business listings (MyLocalServices): No star rating shown (Be the first to leave a review (implies 0 reviews currently))
- Patient reviews (PissedConsumer): No numeric rating shown in provided snippet (complaints only; e.g., 'Horrible place') (Not provided (single review snippet shown))
What patients say
Patients praise
- Facility location/details and availability of dialysis services (hemodialysis and peritoneal dialysis mentioned; center has 21 stations per OpenNPI/MercyOne)
- Some reviewers describe the local clinic/nursing staff positively (in a complaint about corporate support/customer service)
Common complaints
- Staff compassion/disrespect concerns and unprofessional conduct (multiple negative claims)
- Customer service/support issues (especially via 800 number) and problems with supplies/deliveries
- Safety/hand hygiene concerns (e.g., not washing hands/sanitizer)
In patients' words
"“Horrible place... Lack of coordinated care, lack of compassion Staff is very disrespectful”"
— PissedConsumer review page snippet"“The actual clinic and nursing staff can’t be beat but the support staff at Fresenius at the 800 number is worse than any customer service I have ever seen.”"
— Fresenius Kidney Care community post snippet"“The place is clean, however I found it to be the worst... nobody washed their hands... Nobody used sanitizer.”"
— PissedConsumer review page snippetMore clinics in Mason City
Kidney Care - NI - MercyOne
Patients praise: Clear explanations of lab results and health conditions · Professional, caring, and compassionate staff.
MercyOne North Iowa Ear, Nose, Throat and Allergy
Patients praise: Patients highly rate the ENT specialists for their caring and professional approach. · Providers are praised for thoroughly explaining medical conditions and treatment options..
Timothy M Dettmer, MD | MercyOne North Iowa Affiliates
Patients praise: Highly recommended by patients · Friendly and caring demeanor.
ENT & Allergy Treatment in Mason City, IA, & Albert Lea, MN
Patients praise: Compassionate and caring medical staff · Professional and knowledgeable physicians.
Urology Services in Mason City, IA Albert Lea, MN
Patients praise: friendly and professional staff · timely and efficient appointments.
Timothy L Mulholland, MD
Patients praise: Professionalism · Clear explanations of conditions and treatments.
Comparing your options?
Browse other clinics in Mason City, or filter by state and specialty to compare patient ratings.