St. Luke's Infectious Disease - Downtown - UnityPoint Health
Infectious Disease • Mason City, IA
Ratings by platform
- Yelp: 2.5 out of 5 stars (average for UnityPoint Clinic brand) (143 reviews)
- Vitals (for Dr. Sandra Crosara): 4.7 out of 5 stars (Not explicitly stated)
What patients say
Patients praise
- Knowledgeable and thorough medical care
- Compassionate providers
- Effective communication by specific specialists
Common complaints
- Billing practices and overcharges
- Difficult and unresponsive billing department
- Poor customer service experiences
- Long wait times and administrative issues
In patients' words
"They charge 5x your copay and then say it's correct. Would never recommend to anyone."
— Yelp review for UnityPoint Health - St. Luke's"Mason City HIV patients are blessed to have such a knowledgeable, thorough, and compassionate care giver."
— Vitals review for Dr. Sandra CrosaraMore clinics in Mason City
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