Behavioral Health - Shenandoah Community Health
Mental Health Care • Martinsburg, WV
Ratings by platform
- Google, Rehab.com: 3.0 out of 5 stars (based on ~200+ reviews) (Approximately 200-212 reviews monitored across platforms)
- Apple Maps: 2.2 out of 5 stars
What patients say
Patients praise
- Specific clinical providers are highly praised for being professional, caring, and attentive
- Some patients report positive interactions with reception staff
- Minimal wait times reported by some patients
Common complaints
- Long wait times for appointments and while at the facility
- Negative experiences with front desk and administrative staff communication/friendliness
- Difficulty scheduling or getting timely follow-up appointments
- Perceived lack of empathy or care from some clinical staff
- Disputes over medication management policies and treatment approaches
In patients' words
"This is the most uncaring facility I've ever seen when it comes to patient care. Show up on time for appointments and everytime I sit for over an hour they decide to reschedule me."
— Yelp/Apple Maps reviews"Let me just say Dr. O aka Dr. Ostrow is AMAZING. He actually LISTENS to what the patient needs without over stepping his boundaries on his own opinions. He is the first doctor I have ever met that CARES about his patients."
— FindRecoveryCenter.com reviews"I had a fantastic experience! My wait time was minimal before being called back for my appointment. Kristy Divelbliss, PA-C and her nursing staff were absolutely wonderful—so professional, attentive, and caring."
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