Dermatology | WVU Medicine
Dermatology • Martinsburg, WV
Ratings by platform
- WebMD (Dama Vance): 5.0/5 (5 ratings (1 review shown))
- Doctor.com? (no separate site rating shown for WVU Martinsburg dermatology as a whole): 4 ratings / 4 reviews shown (4 reviews)
- Birdeye / Google (Dermatology Associates and Surgery Center - Martinsburg): 4.9/5 (295 Google reviews)
- WebMD practice page (Dermatology Associates & Surgery Center): 4 ratings with 4 reviews (4 reviews)
- Vitals (Dr. Erik B. Hurst): Not stated in snippet (Multiple reviews; snippet includes several complaints and praises but no rating shown)
What patients say
Patients praise
- Friendly, welcoming staff and thorough care reported (Dr. Hurst)
- Strong patient satisfaction for some clinicians (e.g., Dama Vance rated 5.0 on WebMD)
- Positive experiences praising doctors/nurses and front staff at the dermatology office
Common complaints
- Appointment delays/long waits and refusal to refund co-pay reported (Dermatology Associates & Surgery Center/WebMD)
- Billing/insurance billing problems and collections threats reported (Vitals for Dr. Hurst)
- Poor referral communication and lack of timely follow-up reported (WebMD practice review)
- Staff unprofessional/unfriendly and scolding/double-booking issues reported (Vitals for Dr. Hurst)
- Appointment changes and being kept waiting past appointment time reported (Yelp)
In patients' words
"“Ms. Vance is outstanding. She is personable, knowledgable and patient. She explains your health care concerns in a way that is understandable. We look forward to seeing her each visit.”"
— WebMD Care review text for Dama Vance"“My experience as a new patient: my appointment was changed multiple times; the day finally I go into the office, I waited 1 1/2 hours past my appt time…”"
— Yelp listing review for Dermatology Associates and Surgical Center - Martinsburg"“They asked what the issue was then told me to come back in 5 weeks… they refuse to return my co-pay and billed my insurance company. Do Not Recommend…”"
— WebMD practice page review for Dermatology Associates & Surgery Center"“I've been going for routine office appointments… they get the billing amount wrong every time… threatening collections action…”"
— Vitals review snippet for Dr. Erik B. Hurst"“Best doctors and nurses and front staff I’ve ever been to!”"
— WebMD practice page review for Dermatology Associates & Surgery CenterMore clinics in Martinsburg
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