Jefferson Radiology
Radiology • Mansfield, CT
What patients say
Patients praise
- Some specific staff members are praised as kind, caring, and efficient
- Instances of smooth and well-explained exam processes reported by some patients
Common complaints
- Significant delays in receiving medical imaging results, sometimes lasting weeks or months
- Difficulties with telephone communication, including long hold times and unanswered calls
- Complaints regarding the outsourced scheduling process
- General frustration regarding the patient experience and lack of timely reporting
In patients' words
"I've been waiting FOUR MONTHS for MRI results. This is ridiculous. Try to call the office and I'm just left on hold with the same repeating messages... 0/10 would not recommend if you are actually concerned about your health."
— Patient review of Enfield location"I have found Jefferson Radiology to be a rare example among healthcare institutions – – efficient, kind, and respectful of patients."
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