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Bicycle Health

Addiction Medicine • Mansfield, CT

Ratings by platform

  • Birdeye, Google, BBB: 1/5
  • Fin vs Fin, Choosing Therapy: 4/5

What patients say

Patients praise

  • Convenience of telehealth and video visits
  • Accessibility of treatment for those with limited mobility or busy schedules
  • Some reports of compassionate, non-judgmental care
  • Life-changing positive outcomes for some users

Common complaints

  • Difficulty contacting human support or customer service
  • Reports of billing issues, perceived overcharging, or excessive insurance billing practices
  • Complaints about mandatory meetings being used to increase billing
  • Frustration with app functionality and communication delays

In patients' words

"Horrible company all they care about is money and keeping you in the program. They constantly try to push more subs on you... Was on a customer serve message (can never talk to a human) for over an hour."

— Google/Birdeye review

"They force you to go to meetings so they can bill insurance extra. They will charge you to go to an extra NP session even if they cancel your appointment. They are greedy and only care about money."

— BBB customer review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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