Manchester, CT - Urology & Kidney - Hartford HealthCare
Urology • Manchester, CT
Ratings by platform
- Birdeye (Tallwood Urology & Kidney Institute - Manchester): 1.7 out of 5 stars (3 reviews)
- Birdeye (Hartford Hospital Tallwood Urology and Kidney Institute): 3.4 out of 5 stars (12 reviews)
- CMS HCAHPS (Manchester Memorial Hospital): 2 out of 5 stars (418 patient surveys)
- Yelp (Hartford HealthCare Medical Group): 1.7 out of 5 stars (159 reviews)
What patients say
Patients praise
- individual providers in the urology and kidney departments receive high survey scores from patients for care quality
- some patients report compassionate and competent care from specific physicians and their teams
- the associated hospital (Manchester Memorial) holds certain quality accreditations and awards, such as for stroke care and wound care
Common complaints
- poor communication from staff, including condescending behavior and lack of follow-up on test results
- difficulties with appointment scheduling, cancellations, and long wait times
- concerns regarding professional conduct and administrative processes
- general patient experience ratings for the associated hospital are below national averages in areas like staff responsiveness and communication
In patients' words
"I had a very disappointing phone interaction with nurse Jacqueline... I was spoken to in a condescending and dismissive manner."
— LocalityBiz (Tallwood Urology & Kidney Institute)"I was referred for an MRI and after getting it done I didn't get a phone call from Dr. Volkin explaining my results... I finally got a call 2 weeks later, not from Dr. Volkin but from some nurse... and she didn't even explain it."
— Birdeye (Hartford Hospital Tallwood Urology and Kidney Institute)"I have had great experience with Dr. Bienek and staff. Very compassionate. Very competent. This is a good doctor and team."
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