Heritage Internal Medicine Associates
Primary Care • Manchester, CT
Ratings by platform
- WebMD, Yelp, Healthgrades, and practice website: Varies by platform: WebMD shows positive specific provider feedback; Yelp shows one positive long-term patient review; provider portal claims 4.9/5 rating (Very limited number of independent public reviews available across major platforms)
What patients say
Patients praise
- Long-term patient loyalty (e.g., 20+ years)
- High patient satisfaction for specific providers (e.g., Dr. Andrew Garrett rated well for explaining conditions and staff courtesy)
- General practice rated 4.9/5 by the practice for patient effort, though independent review volume is low
Common complaints
- Reports of rude office staff and shouting on the phone
- Issues with timely prescription refills and incorrect refills
- Work environment concerns mentioned in employee reviews, such as cold office temperature and inconsistent management policies
In patients' words
"I have been going to this practice for over 20 years. I have a lot of confidence and trust in this practice."
— Yelp User Review"Terrible service. Prescriptions aren't filled on time. Staff is incredibly rude and screams at you on the phone."
— WebMD User ReviewMore clinics in Manchester
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