New Cancer Institute Opens in Manchester
Oncology • Manchester, CT
Ratings by platform
- Care Quality Commission (CQC) survey: 9.0/10 for overall patient experience (2023 CQC survey) (558 responses)
What patients say
Patients praise
- compassionate, kind, and professional clinical staff
- effective and reassuring patient care experiences
- high-quality access to innovative clinical trials and treatments
- supportive and welcoming non-medical staff and volunteer services
- continuity of care appreciated by patients
Common complaints
- concerns regarding senior leadership visibility and approachability
- issues with timely resolution of complaints and investigations
- some staff reports of not feeling fully supported or valued by leadership
- occasional delays and miscommunications regarding treatment protocols
In patients' words
"The medical care is efficient and caring. And the non-medical care is just as important. Everyone is always welcoming and smiling, even when they’re clearly busy."
— Patient feedback, 2025"I was much more positive coming out of that first meeting with Dr Arthur. She was very calm and reassuring. I left feeling like we had a plan... Everyone at The Christie was brilliant, I can’t thank them enough."
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