Behavioral Health Manassas
Behavioral Health • Manassas, VA
Ratings by platform
- BirdEye (UVA Health Behavioral Health Manassas): 2.5/5 (22 reviews)
- Tebra (Polaris Mental Health Services, PLLC): 5.0/5 (10 reviews)
- Google (Washington Behavioral Solutions): 4.2/5 (380 reviews)
What patients say
Patients praise
- Compassionate, attentive, and knowledgeable providers
- Helpful and professional front desk staff in some instances
- Convenience of virtual appointment options
- Effective medication management and listening to patient concerns
Common complaints
- High staff turnover and frequent changes in providers
- Long wait times for appointments and administrative delays
- Communication and scheduling difficulties
- Concerns regarding billing practices, insurance handling, and refund policies
- Occasional reports of unprofessional staff encounters at reception
In patients' words
"I am very disappointed with the constant changes at this facility. I cannot count how many people I have seen and gotten attached to, and then they are gone."
— Patient review for Washington Behavioral Solutions"Many clients commend the front desk staff for their professionalism, promptness, and kindness... [but] some reports of unprofessional encounters at reception."
— Summary of reviews for Washington Behavioral Health"They charge WELL OVER your pt responsibility every visit. When you ask for a refund they WILL NOT give your money back. This company is garbage and engage in FRAUD."
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