CHA Malden Care Center - Cambridge Health Alliance
Pharmacy • Malden, MA
Ratings by platform
- Facebook: 84% recommendation rate (19 reviews)
- Zocdoc: 4.86/5
What patients say
Patients praise
- Some patients report having positive relationships with specific primary care physicians
- Appreciation for clinical care in some instances, including successful pain management and surgical follow-up
- Some reports of low wait times in the waiting room
Common complaints
- Rude or incompetent front desk and administrative staff
- Difficulty reaching the office by phone (long hold times)
- Issues with billing and overcharging
- Perception of rushed appointments and reliance on medical students instead of experienced doctors
- Reports of misdiagnosis or lack of personalized care
In patients' words
"The front desk staff are all rude as hell and completly incompetant. The nurses have no idea where to begin explaining about vaccines..."
— Medicals-Health.com user review"I have been going there for 4 years... very pleasant staff n doctors today I was in so much pain I could barely walk and I got an ease up with what they prescribed..."
— Loc8NearMe user review (March 2024)"My first time here and probably the last. Horrible customer service, Receptionist was rude and unpleasant."
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