Lab Testing Services in Malden, MA
Laboratory Services • Malden, MA
Ratings by platform
- SolvHealth (American Family Care, Malden): 4.1/5 (229 reviews)
- ComplaintsBoard (Quest Diagnostics overall): 1.3/5 (492 complaints)
- Yelp (LabCorp overall): 2.6/5 (25,453 reviews)
What patients say
Patients praise
- Convenient scheduling options for urgent care lab services
- Friendly and efficient staff when procedures go as planned
- High overall satisfaction reported at specific urgent care locations offering lab work
Common complaints
- Long wait times for appointments and walk-ins
- Billing issues and unexpected charges
- Unprofessional or dismissive customer service interactions
- Inconsistent or inaccurate test result reporting
- Inconvenience due to incomplete lab orders or administrative errors
In patients' words
"Bad parts: Was left waiting in patient room for 40 minutes after providing sample. Whoever transferred my sample into the tube to send to the lab messed up, so my test was deemed inconclusive."
— SolvHealth patient review for AFC Urgent Care Malden"They did a test for my pancreas without asking me to be fasting that gave wrong results. They took another sample and after 2 weeks they say the results will come out after 3 weeks... Very disappointed."
— ConsumerAffairs review for Quest DiagnosticsMore clinics in Malden
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