ARCpoint Labs of Lynchburg (Preferred) - Quest Diagnostics
Laboratory Services • Lynchburg, VA
Ratings by platform
- Birdeye (Google) for ARCpoint Labs of Lynchburg: 4.9 out of 5 (532 reviews (Google))
- ComplaintsBoard for Quest Diagnostics (national/aggregate): 1.3/5 overall reputation rating (7 reviews and 492 complaints (aggregate))
- RatingFacts for Questdiagnostics.com (national/aggregate): 3.57 out of 5 (105 reviews (user experiences))
What patients say
Patients praise
- ARCpoint patients report very high satisfaction with service, including quick check-in/low wait and friendly, professional staff
- ARCpoint reviews commonly mention a clean facility and an efficient blood draw/phlebotomy experience
- Some Quest Diagnostics review sources include mentions of generally smooth check-in/appointments and professional staff (but not uniformly)
Common complaints
- Quest Diagnostics complaint/review sources describe high dissatisfaction, including poor or inadequate complaint resolution and many unresolved complaints (aggregate)
- Some Quest Diagnostics first-hand reviews describe problematic phlebotomy outcomes (e.g., bruising/pain) and billing/communication issues
In patients' words
"“The staff took me right back... they were extremely friendly and professional, and the lab was exceptionally clean.”"
— Birdeye review excerpt for ARCpoint Labs of Lynchburg"“Wonderful experience!... knowledgeable, quick, and great at helping me stay calm during blood draw.”"
— Birdeye review excerpt for ARCpoint Labs of Lynchburg"“Quest Diagnostics has an overall reputation rating of 1.3/5... 492 complaints... 458 (93%) remain unresolved.”"
— ComplaintsBoard aggregate for Quest Diagnostics"“She definitely needs to go back for more training... I am sore, bruised and have a huge knot now where she stuck me.”"
— ConsumerAffairs first-hand experience (Quest Diagnostics) excerptMore clinics in Lynchburg
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