Trinity Health Medical Group, Primary Care - Ludington
Family Medicine • Ludington, MI
Ratings by platform
- Official Trinity Health Website: ~4.8-4.9 out of 5 (Official Provider Platform Ratings) (Hundreds of ratings aggregated per provider)
- Birdeye: 3.7 out of 5 (9 reviews)
- Yahoo Local: 2.5 out of 5 (14 ratings)
- Birdeye (Urgent Care): 2.7 out of 5 (60 reviews)
What patients say
Patients praise
- High average ratings for individual providers on the official hospital platform
- Appreciation for attentive, compassionate, and thorough care from specific providers
- Positive experiences with polite and efficient staff members in some instances
- Feeling heard, valued, and well-informed during consultations with certain doctors and nurse practitioners
Common complaints
- Difficulty reaching staff by phone or getting through to a live person
- Long wait times for appointments and walk-in services
- Perception of unprofessional, dismissive, or uncaring demeanor by some providers and staff
- Frustration with administrative processes, such as appointment scheduling, lab result communication, and lack of follow-up
- Reports of inconsistent quality of care, particularly in urgent or walk-in settings
In patients' words
"I've never felt as welcomed, valued, and truly heard as I did during my initial visit... Nicole went above and beyond, taking ample time to thoroughly review my medical history and records."
— Patient review on LocalityBiz"She gave me about 60 seconds of attention before deciding I just wanted narcotics. Completely ignoring everything I was saying and scolding me like a child."
— Patient complaint on LocalityBiz"Dr Cooney treats me with compassion and respect and unfailingly provides high quality care. He understands real life. I like him."
— Patient review on Trinity Health website"Waited for a hour and a half just for the doctor to prescribe me eye drops i could have purchased over the counter. While looking at my eye the nurse pulled on my eye lid up and... she was not gentle."
— Patient complaint on BirdeyeMore clinics in Ludington
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Patients praise: Professional and friendly staff in some departments · Efficient and timely service for walk-in or specific care visits.
Family Medicine in Ludington, MI - ProviderMatch - Corewell Health
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