Covenant Medical Group Urology - Providence
Urology • Lubbock, TX
Ratings by platform
- WebMD Care (Dr. Brian Nicholson): 4.5/5 (based on 23 ratings) (23 ratings)
- Healthgrades (Dr. Brian Nicholson): 3.7/5 (based on 26 ratings) (26 ratings)
- Healthgrades (Dr. Ryan Owen): 4.0/5 (based on 11 ratings) (11 ratings)
What patients say
Patients praise
- Recognition of physicians' surgical skills and expertise
- Some patients report compassionate and thorough care from specific providers
- Effective resolution of urological conditions for some patients
Common complaints
- Reports of dismissed or rushed patient visits
- Difficulty with administrative/office staff responsiveness and communication
- Complaints regarding appointment scheduling and cancellations
- Concerns about billing transparency and follow-up care
In patients' words
"They canceled our appointment after we had already arrived!!! We drive from Post!!!Then they wonder why we are upset!!!"
— WebMD review (Covenant Health Medical Group Urology)"Patients say the provider performs complex surgeries successfully and is described as empathetic and gentle by some. However, several patients mention feeling dismissed or rushed during appointments, with concerns about brief visit times."
— Healthgrades (Dr. Brian Nicholson)"Dr. Ryan Owen performed an Aquablation surgery on me for my BPH too solve my very, very, very, frequent restroom trips... I can finally sleep and feel rested."
— Healthgrades (Dr. Ryan Owen)More clinics in Lubbock
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