Rehab Care | Louisville KY
Physical Therapy and Rehabilitation • Louisville, KY
Ratings by platform
- Seniors.fyi (Hillcreek Rehabilitation): 2.7 out of 5 stars (70 reviews)
- Seniors.fyi (Jefferson Place): 4.1 out of 5 stars (132 reviews)
- Caring.com (Regency Care): 3.0 out of 5 stars (3 reviews)
- Medicare.gov (Parkway Rehabilitation): 3.6 out of 5 stars (Medicare rating) (N/A)
What patients say
Patients praise
- High patient satisfaction at specific outpatient physical therapy clinics (e.g., ProRehab)
- Professional, knowledgeable, and caring therapy teams noted in outpatient settings
- Successful rehabilitation stories and positive recovery outcomes at dedicated centers like Frazier Rehabilitation Institute
- Personalized and attentive care experiences reported by many outpatient therapy patients
Common complaints
- Reports of poor facility cleanliness, including odors, pests, and unsanitary conditions
- Frequent complaints regarding understaffing and slow response times to patient needs
- Concerns about quality of nursing care, medication management, and patient safety
- Allegations of poor communication and unprofessional behavior by management and staff
- Historical legal issues involving RehabCare related to false claims and unnecessary therapy billing
In patients' words
"The care is extremely low, the facility is filthy, and it smells like pure urine."
— Seniors.fyi user review for Hillcreek Rehabilitation"The nurses are hateful, rude and retaliatory. The let my brother lay in urine for 14 hrs before they changed him..."
— PissedConsumer user review for RehabCare"Kind and compassionate people who listen and care. They build back more than just strength, but they build friendships."
— ProRehab PT patient review"I felt hopeless, as if I wouldn’t get better. Marco lets you know you will get better with therapy. They are so good to you there."
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