Otolaryngology - Norton Healthcare Louisville, Ky.
Ear, Nose & Throat (Otolaryngology) • Louisville, KY
Ratings by platform
- rater8: 4.6/5 stars (327 ratings) (327 ratings (Dr. Steven D. Shotts))
- rater8: 4.7/5 stars (311 ratings) (311 ratings (Dr. Andrew R. Gould))
- Healthgrades: 4.8/5 stars (48 ratings) (48 ratings (Dr. Bruce Scott))
- Norton Healthcare Provider Directory: 4.9/5 stars (108 ratings) (108 ratings (Dr. Jonathan B. Hanson))
What patients say
Patients praise
- Many providers are rated highly for professionalism, clarity in explaining conditions, and clinical expertise
- Positive feedback regarding supportive, kind, and efficient support staff at many locations
- Some patients report successful outcomes for surgeries and chronic conditions like allergies and sinus issues
Common complaints
- Reports of rude, condescending, or dismissive behavior from some individual providers
- Complaints regarding long wait times and rushed appointments
- Frustration with office staff responsiveness, billing/insurance communication, and lack of follow-up
In patients' words
"I had an excellent experience with this doctor and the entire team... everything was handled professionally and with great care."
— rater8 review (Dr. Steven D. Shotts)"Hour plus wait and then he rushes through visits... His office takes profit over patient care. Terrible."
— Vitals review (Dr. Andrew Gould)"He was not personable in fact he was very rude. He made me feel rushed and I couldn't ask the questions I wanted to."
— RateMDs review (Dr. Steven D. Shotts)"Would NOT recommend. Wasted our time going up there for a consult. She did nothing didn’t even interact with my son."
— LocalityBiz review (Norton Children's ENT & Audiology)More clinics in Louisville
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