Heart & Vascular Institute Specialists - Louisville - Norton Healthcare
Cardiology • Louisville, KY
Ratings by platform
- Birdeye (Audubon location): 4.8/5 (64 reviews)
- Birdeye (Springs location): 3.9/5 (9 reviews)
- U.S. News & World Report (Hospital level): 88% (willingness to recommend) (N/A)
- Facebook (System-wide): 76% recommend (820 reviews)
What patients say
Patients praise
- many individual physicians and advanced practice providers receive high patient ratings
- some patients report kind, caring, and efficient staff experiences
- recognized as a leader in cardiovascular care in the region
- frequent praise for specific doctors and nurses being easy to talk to and personable
Common complaints
- billing and insurance processing errors
- difficulties with appointment scheduling and office responsiveness
- poor communication and follow-up on medical records or tests
- reports of perceived indifferent or dismissive care from some staff
In patients' words
"I’m the healthiest and happiest I’ve ever been, both mentally and physically, thanks to the extraordinary care of Norton cardiovascular specialists."
— Norton Heart & Vascular Institute Patient Testimonial"I found the care I received by their cardiologists, nurse practitioners and office staff nurses to be horrible to the point of dangerous."
— Patient review for Heart Rhythm Center - Springs"The frustration of dealing with the Billing department... Hours of my life wasted on their mistake. It finally is fixed and I am sent to collections for their mistakes."
— BBB Customer Review for Norton HealthcareMore clinics in Louisville
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