Urgent Care - L.A. Care Health Plan
Urgent Care • Los Angeles, CA
Ratings by platform
- Comparably: 2.8/5 (Product Quality) (Not explicitly provided, based on aggregate user feedback)
- Better Business Bureau: 1/5 (1)
- NCQA: 3.5 stars (Medi-Cal), 3 stars (Medicare Plus) (N/A (NCQA Accreditation))
What patients say
Patients praise
- Clear, accessible information provided on urgent care options (Nurse Advice Line, telehealth, retail clinics)
- Commitment to quality improvement through programs like NCQA accreditation and CAHPS surveys
- Established processes for filing complaints and urgent care access grievances
Common complaints
- Poor customer service experiences including long wait times, lack of competence, and disrespectful staff
- Frustration regarding network access, specifically regarding inaccurate information about provider panel availability
- General dissatisfaction reflected in low Net Promoter Scores (-22) and mixed satisfaction ratings
In patients' words
"people hang up on you and severely lack competence. For instance, they can't get names down even after you spell it for them."
— Better Business Bureau Review"Customer service told me when I enrolled that UCLA Medical Group was available under LA Care. But once I enrolled they said "the panel is closed" and has been for two years."
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