Premier Skilled Nursing & Long-Term Care in Los Alamos, NM ...
Home Health • Los Alamos, NM
Ratings by platform
- Medicare/CMS (NursingHomeDatabase.com, NursingHomeSite.com): 1 to 2 stars out of 5 (CMS Overall Rating) (9 historical ratings with 2.6/5 average)
- Care Changes: Not explicitly rated, but descriptive feedback provided (10 current reviews)
- Yelp: Extremely negative (1/5) (1 review)
What patients say
Patients praise
- clean physical facility environment
- friendly frontline staff members
Common complaints
- reports of extreme resident neglect and unaddressed injuries
- chronic understaffing and high staff turnover
- rapid managerial turnover and difficult-to-reach leadership
- medication errors, delays, or omissions
- missed basic care tasks like showers and insufficient snacks
In patients' words
"My eldely mother suffered extreme neglect in this facility. She has broken bones and when she arrived ..."
— Yelp review"Public commentary depicts a clean physical plant with friendly frontline employees, yet it consistently highlights chronic understaffing, rapid managerial turnover, and leadership that is difficult to reach. Reported consequences include skipped showers, insufficient snacks and basic supplies, unaddressed injuries, and hospital readmissions."
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