Los Alamos Medical Center | Los Alamos, NM Hospital
Home Health • Los Alamos, NM
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (overall patient satisfaction rating) (116 patient surveys)
- Healthgrades: 63% (patients who rated 9 or 10) (8 ratings mentioned in summary data)
What patients say
Patients praise
- Staff responsiveness is considered a top strength
- Strong communication from nurses compared to national averages
- Some individual providers receive high praise for professionalism and care
- Hospital environment noted as relatively quiet compared to national averages
Common complaints
- Lower than national average in some patient experience metrics (e.g., cleanliness, overall rating of 9 or 10)
- Concerns regarding business/billing practices mentioned in anecdotal reviews
- Discharge information identified as an area for improvement
In patients' words
"The whole practice is very efficient, every staff member was caring and professional. Dr. Gonzalez explained procedure to me before hand and then talked to me afterwards about the results and answered all questions."
— Healthgrades (Patient Review)"Good Doctors, terrible business. My family has had the unfortunate opportunity to use this hospital 3 times in the..."
— Yelp (Patient Review)More clinics in Los Alamos
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