Mercy Health — Lorain Hospital Inpatient Behavioral Health
Behavioral Health • Lorain, OH
Ratings by platform
- Healthgrades: Patient experience: 63% rated 9 or 10; 63% would definitely recommend (Not specified (HCAHPS-based hospital-level survey percentages))
- US News: 85% of patients willing to recommend
- Momentary Labs: 3-star overall patient satisfaction; 55% would definitely recommend; 63% rating experience 9 or 10 (498 completed patient surveys (18% response rate))
- Rehab.com: 2.89/5 rating (341 reviews) (341 reviews)
- Vivian Health: 2.8 rating (5 reviews) (5 reviews)
- Leapfrog Group: Score: 120/120
What patients say
Patients praise
- High willingness to recommend / favorable patient experience in portions of survey results
- Strong performance on selected communication-related measures (e.g., nurse communication)
Common complaints
- Areas for improvement in patient-reported responsiveness/help timing
- Low to mid overall satisfaction ratings in some review sources (e.g., Rehab.com, Vivian Health)
- Reported patient experience metrics lower than national averages for some measures
In patients' words
"“55% of patients would definitely recommend this hospital.”"
— Momentary Labs summary of CMS HCAHPS results"“2.89/5 (341 reviews)”"
— Rehab.com listing for Mercy Regional Medical Center - Lorain, OH"“2.8rating(5 reviews)”"
— Vivian Health listing for Mercy Regional Medical Center in Lorain, OH"“85% of patients at Mercy Health-Lorain Hospital are willing to recommend this hospital to others.”"
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