Lockport Rehab and Health Care Center
Long-Term Care • Lockport, NY
Ratings by platform
- Centers for Medicare & Medicaid Services (CMS): 4 out of 5 stars (CMS/Overall Rating) (10 reviews mentioned on seniors.fyi)
- U.S. News & World Report: 3 out of 5 stars
What patients say
Patients praise
- Some positive mentions of individual staff members providing excellent care
- Generally acceptable physical facility conditions reported by some reviewers
Common complaints
- Concerns regarding cleanliness and hygiene, specifically reports of infrequent bathing
- Allegations of poor quality food and inadequate nutrition
- Reports of insufficient staffing levels and lack of teamwork among staff
- Criticisms regarding communication with family members and administrative priorities
- Specific complaints regarding the handling of medical care, including monitoring of post-surgical patients and feeding tube management
In patients' words
"My mom was just there for rehab of broken hip & leg....the food was terrible...They let her lie in dirty bloody bandages for 3 days ...it was awful & depressing. The nurses were nice & couldn't do more cause they'd get into trouble. My mom is still depressed from that place..."
— Review on SeniorCare.com"My grandmother has been in there since May. Has been paying out of pocket 15,000 a month. Hasn't been bathed or showered in 9 days...UNACCEPTABLE!!!!...All the owners care about is money. . However some staff has provided excellent care some! This is borderline abuse and fraud!"
— Review on SeniorCare.comMore clinics in Lockport
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