Nursing Homes & Chronic Care - Niagara County, NY
Long-Term Care • Lockport, NY
Ratings by platform
- seniors.fyi: 3.2 out of 5 stars (aggregate of user-provided reviews) (32 (Elderwood) and 29 (St. Clare Manor) respectively)
- CMS/NursingHomeDatabase.com for Lockport Rehab & Health Care Center: 4 out of 5 stars (CMS rating) (N/A)
- CMS/NursingHomeDatabase.com for Niagara Rehabilitation and Nursing Center: 2 out of 5 stars (CMS rating) (N/A)
What patients say
Patients praise
- Some staff members described as compassionate
- Cleanliness and inviting common spaces in certain areas
- Capability of some rehab teams (OT/PT)
Common complaints
- Understaffing leading to delayed assistance and long wait times
- Inconsistent communication with families
- Concerns regarding medical care quality, including medication management and wound care (e.g., bed sores)
- Reports of rude or disengaged staff behavior
- Outdated or unkempt physical facilities
In patients' words
"The facility is outdated and understaffed, making it hard for staff to give residents the attention they need."
— seniors.fyi review for Elderwood at Lockport"There is no communication; staff do not answer calls for hours."
— seniors.fyi review for St Clare Manor"With a 4-star CMS rating, this facility demonstrates high standards."
— NursingHomeDatabase.com profile for Lockport Rehab & Health Care CenterMore clinics in Lockport
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