Trusted Primary Care in Lockport, NY - Som Medical Practice
Primary Care • Lockport, NY
Ratings by platform
- Aggregated review data (promallu.com): 4.8/5 (510)
- Facebook: 100% recommend (10 reviews)
What patients say
Patients praise
- Providers are described as kind, caring, and attentive listeners
- Highly regarded for professional approach and patient-centered care
- Excellent for both adult and adolescent mental health care
Common complaints
- Difficulties with the patient portal, specifically regarding information accuracy and prescription refills
- Frustration with the centralized call center process, leading to long wait times and difficulty speaking with a person at the local office
In patients' words
"Best place to go for both adults and adolescents for mental health care! Their providers truly care for their patients well-being. Both myself and my husband my son and nephew all visit here for psychiatric care and I know Both Corinna Donner and Alisa Murphy are kind, caring individuals who listen to what's actually going on with you."
— Patient review via promallu.com"Since the updates to the system what should be a simple person to person interaction has turned into calling 8-10 a day for many days in a row, leaving messages, getting transferred. Even my pharmacy couldn't get through to the office to request a refill. Why make it so difficult??"
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