Primary Care | Lima Memorial Health System
Family Medicine • Lima, OH
Ratings by platform
- HCAHPS/Hospital Compare data: 3 out of 5 stars (Average) (593 (hospital-wide surveys))
- Birdeye (Family Medicine - West): 3.3 out of 5 stars (3)
What patients say
Patients praise
- Effective quality of discharge information
- High quality of care reported by some individual patients
- Pleasant office staff reported in some instances
Common complaints
- Staff responsiveness and communication issues
- Reports of rude or unprofessional clerical staff in some primary care offices
- Lower-than-national-average scores for doctor communication and patient support
In patients' words
"If I could, I would give this office zero stars due to the unprofessionalism displayed by staff members... Ana Etlzer's behavior towards patients is unacceptable, lacking compassion and respect."
— Birdeye (Family Medicine - West) review"Went to Dr Hickman as new patient and she found skin cancer right away. Very thankful we found her on a referral. Office staff extremely pleasant."
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