Lexington Clinic | HCC Network
Primary Care • Lexington, MO
Ratings by platform
- Birdeye: 4.3 out of 5 stars (17 reviews)
- Facebook (HCC Network): 100% recommendation rate (15 reviews)
What patients say
Patients praise
- Welcoming and friendly medical providers (doctors, nurses, ARNP)
- Efficient medical care and thorough explanations during appointments
- Positive experiences with specific providers (e.g., Dr. Riggs, Dr. Grantham, Sarah APRN)
- Supportive of the organization's mission in providing medical assistance
Common complaints
- Difficulty reaching offices via phone (long hold times, inability to connect)
- Aggressive or confusing billing practices
- Unpleasant, demeaning, or gossiping front desk/reception staff
- Concerns regarding the quality of medical service and provider attentiveness
In patients' words
"My extreme frustration is with the "patient access center" and inability to get through to the office. No matter when I call there is a very lengthy wait... If a patient is having a surgical complication or medication concern it should not take calling multiple times on hold over 10 or more minutes."
— Birdeye (Lexington Clinic, KY)"The dentist and hygienist were both very informative and didn’t try to sell me random stuff like I’ve experienced at other dental offices nearby."
— LocalityBiz (HCC Network Clinic, MO)"The receptionist ladies were make fun of patients, talking behind people's backs, and laughing loudly about the people they talk about."
— LocalityBiz (Lexington Clinic, KY)More clinics in Lexington
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