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Physical Therapy • Lexington, MA

What patients say

Patients praise

  • Knowledgeable and professional physical therapists
  • Effective hands-on treatment and pain relief
  • Personalized and collaborative care approach
  • Helpful and friendly staff members

Common complaints

  • Billing and administrative issues
  • Disorganized office environment and cleanliness concerns
  • Mixed experiences with scheduling and communication

In patients' words

"I am incredibly disappointed in my billing experience with [the company] from start to finish. I was explicitly told upfront that my sessions would cost $5 per visit, only to be billed $50 per session."

— ATI Physical Therapy BBB complaint

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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