Outpatient physical rehabilitation | Lafayette Regional ...
Physical Therapy • Lexington, MO
Ratings by platform
- Birdeye/Google: 4.5 out of 5 stars (73 reviews (Google))
- Facebook: 94% recommend (30 reviews)
What patients say
Patients praise
- staff described as caring, friendly, and attentive
- high praise for therapy departments, including OT and PT, for assisting in recovery and independence
- instances of exceptional care across all departments from housekeeping to nursing
Common complaints
- reports of poor communication from staff
- allegations of medical record errors (wrong procedures documented)
- concerns regarding staffing ratios and short-staffing
- dissatisfaction with pain management and pressure to perform beyond comfort levels during therapy
In patients' words
"After arriving on New Year’s Eve by Friday I was giving everyone.a Ten in all departments. Everyone went above and beyond... When I was finally able to leave on January 14 I can say they helped give me my life back and independence."
— Patient review via Birdeye"Communication by staff is terrible. Also, they had in my mother’s chart that she had a hip replacement (she had back surgery)."
— Patient review via BirdeyeMore clinics in Lexington
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