Emergency Care | Lafayette Regional Health Center
Emergency Medicine • Lexington, MO
Ratings by platform
- MedicalRecords.com: 4.2/5 stars (49 reviews)
- CMS HCAHPS (via Momentary Labs): 5/5 stars (Overall patient satisfaction) (127 completed surveys)
What patients say
Patients praise
- Compassionate and attentive care from many staff members
- High overall patient satisfaction ratings in official surveys (e.g., 5-star rating on CMS-based data)
- Efficient and prompt service reported by many patients for outpatient procedures
- Strong nurse and doctor communication scores in official assessments
Common complaints
- Long wait times for emergency department services
- Concerns regarding communication and diagnosis consistency from medical staff
- Instances of perceived unfriendliness or rudeness by some staff members
- Reports of inadequate testing or follow-up procedures in certain cases
In patients' words
"From the moment I walked in the outpatient clinic doors, to the procedure, to leaving, I had excellent customer care and customer service. Everyone there made me feel welcome, and communicated clearly and courteously."
— MedicalRecords.com Review"Hospital sucked tonight 5 hrs wait for strep and flu test. Nobody came to check on you and they wasn't busy"
— LocalityBiz Review"Other considerations noted that a few visitors experienced moments of rudeness, particularly in the emergency department, which impacted overall impressions."
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