About Us | Lafayette Regional Health Center
Critical Access Hospital • Lexington, MO
Ratings by platform
- medicalrecords.com: 4.2/5 (49 reviews)
- Momentary Labs (CMS HCAHPS-based): 5 out of 5 (overall patient satisfaction) (127 completed patient surveys (24% response rate))
- US News: 92% recommend (not stated in source)
- CareTransparency: 92/100 patient satisfaction score (CMS survey-based) (not stated in source)
- Women's Choice Award: Inpatient Recommendation 72%; ranked Top 4% in Emergency Care (per badge) (not stated in source)
What patients say
Patients praise
- Often positive feedback about staff/customer care and communication (e.g., being welcomed, clear explanations, attentive comfort)
- Positive patient satisfaction metrics (e.g., high willingness to recommend; high CMS/HCAHPS satisfaction scores)
- Nurses/doctors generally described as communicating well and responding when help is needed
Common complaints
- Long waits in the ER/urgent care for tests and limited check-ins
- Concerns about diagnosis/communication and hospital processes (including claims of misdiagnosis and poor coordination)
- Some mentions of environment/comfort issues (e.g., very cold rooms; equipment/monitor issues)
In patients' words
"“From the moment I walked in the outpatient clinic doors… I had excellent customer care… They checked on me at different times… and were attentive to my comfort.”"
— MedicalRecords.com patient review excerpt"“Hospital sucked tonight 5 hrs wait for strep and flu test. Nobody came to check on you…”"
— LocalityBiz patient review excerpt"“I would give this place zero stars… they kept misdiagnosing him… doctors would not communicate with each other…”"
— LocalityBiz patient review excerpt"“The only two negatives was it was FREEZING COLD and they had issues with the monitor when hooking me up to keep my vitals.”"
— LocalityBiz patient review excerpt"“While customer satisfaction surveys don’t necessarily reflect the quality of care… Overall Patient Rating: VERY GOOD… Doctors usually communicate well… Nurses usually respond quickly…”"
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