ENT/Otolaryngology - Lexington Clinic
Otolaryngology (ENT) • Lexington, MO
Ratings by platform
- Healthgrades (Dr. Kenneth Hughes III): 4.2/5 (19 reviews)
- Vitals (Dr. Michael T. Cecil): 4.3/5 (17 reviews)
- U.S. News & World Report (Dr. Gregory V. Osetinsky): 5/5 (79 reviews)
What patients say
Patients praise
- High satisfaction with specific providers described as kind, attentive, and knowledgeable
- Positive outcomes reported for surgical or clinical treatments by some patients
- Availability of same-day or urgent appointment access for some services
Common complaints
- Concerns regarding billing practices, including unexpected fees, strict payment policies, and billing errors
- Reports of inefficient scheduling, long wait times, and office overbooking
- Complaints about front desk staff professionalism, including rudeness, gossip, and poor communication
- Varied experiences with individual provider bedside manner, including reports of not feeling heard or rushed appointments
In patients' words
"He doesn't rush you, and he goes above and beyond to help you. I especially the fact that he doesn't talk to me or brush off my feelings or symptoms and 'tell me' how 'I' feel..."
— Healthgrades patient review"...if you're a patient prepare to be hounded at checkout for immediate payment... I've never encountered one so strict and enforced with (at times) such rudeness and borderline hostility."
— LocalityBiz patient review"My initial visit was great. I was called back quickly and sent through all the test with very little wait time. Second visit I sat and waited for an hour and a half."
— RateMDs patient reviewMore clinics in Lexington
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