Lexington Eye Associates: Home
Ophthalmology and Optometry • Lexington, MA
Ratings by platform
- Birdeye (Aggregated): 4.4/5 stars (397 reviews)
- Yelp (Brand level): 2.2/5 stars (180 reviews)
- Better Business Bureau (BBB): D- (N/A)
What patients say
Patients praise
- Some positive experiences with specific doctors and clinical care quality
- Appreciation for doctors who provide thorough explanations or follow-up calls
Common complaints
- Dissatisfaction with administrative processes and billing accuracy
- Frequent appointment scheduling issues and changes
- Short, rude, or unprofessional staff interactions
- Disorganized office environment and poor client relations management
- Low-quality eyewear frames reported at high prices
- Issues with navigation of insurance coverage
In patients' words
"Billing was never right, every single time i made an appointment it was changed or they made me an appointment with the wrong Dr."
— Yelp review"The wait time for an appointment is ridiculous. I find most of my interactions with the staff people to be short and rude."
— Yelp review"The doctor (Kieval) called me that evening to see how I was doing, which also gave me a good feeling."
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