Primary Care | Lafayette Regional Health Center
Internal Medicine • Lexington, MO
Ratings by platform
- MedicalRecords.com: 4.2 out of 5 (49 reviews)
- CMS HCAHPS (via Momentary Labs): 5 out of 5 stars (127 completed patient surveys)
- Facebook: 76% recommend (52 reviews)
What patients say
Patients praise
- High overall patient satisfaction ratings in standardized surveys
- Good communication and helpfulness from nursing staff reported by many patients
- Convenience of having local healthcare services
- Positive experiences with outpatient procedures and specialized care in some instances
- High percentage of patients willing to recommend the facility
Common complaints
- Long wait times for urgent/emergency services
- Concerns regarding communication and misdiagnosis by medical staff
- Reports of unhelpful or rushed bedside manner
- Instances of poor facility cleanliness or maintenance issues
- Complaints about administrative processes and security handling
In patients' words
"From the moment I walked in the outpatient clinic doors, to the procedure, to leaving, I had excellent customer care and customer service. Everyone there made me feel welcome, and communicated clearly and courteously."
— MedicalRecords.com review"Hospital sucked tonight 5 hrs wait for strep and flu test. Nobody came to check on you and they wasn't busy."
— LocalityBiz review"I was put in a dirty dirty dirty room with someone else blood an all... I would not bring them to this hospital."
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