Oncology in Massachusetts
Hematology/Oncology • Leominster, MA
Ratings by platform
- Yelp: 1.7/5 stars (24 reviews)
- CMS HCAHPS (UMass Memorial Health Cancer Center/Medical Center): 3/5 (CMS Overall Hospital Rating) (951 completed surveys)
- Facebook (UMass Memorial HealthAlliance-Clinton Hospital): 72% recommend (445 reviews)
What patients say
Patients praise
- Compassionate and attentive care from some individual physicians
- Positive experiences with radiation and cancer treatment outcomes by some patients
- Supportive nursing staff in certain instances
Common complaints
- Reports of staff being described as aloof or uncaring
- Concerns regarding communication issues, such as failure to return calls or dismissive attitudes
- Complaints about physician bedside manner, including feeling rushed or condescending interactions
In patients' words
"I had breast cancer and had radiation at umass with wonderful results. The staff was the best."
— Trustburn review of UMass Memorial"She was very opinionated, pushy and condescending...she was also unable to answer some (well, most) of my other questions...they clearly went beyond her level of expertise."
— RateMDs review of a physician affiliated with the system"Not what I was expecting at all! The worst experience in health care ever! Staff is aloof at best. The nurses are okay, but very unsure of the what their ..."
— Wanderlog review of UMass Memorial Health Cancer CenterMore clinics in Leominster
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