Express Care | Services | Alice Peck Day Memorial Hospital
Urgent Care • Lebanon, NH
Ratings by platform
- CMS HCAHPS data (via Momentary Labs): 4 out of 5 stars (overall hospital rating) (208 patient surveys)
What patients say
Patients praise
- Strong patient recommendation rates (approx 92-95%)
- High ratings for nurse and doctor communication
- Staff perceived as professional, friendly, and supportive by many patients
- Efficient and convenient access to care through the Express Care clinic for non-emergency needs
Common complaints
- Complaints regarding communication with providers and staff accessibility
- Frustration with administrative processes and referral wait times
- Issues with chronic pain management and follow-up care consistency
In patients' words
"The entire staff was professional and supportive throughout."
— Healthgrades patient review"Thank you for absolutely disgusting care APD I can not wait to move out of this area..."
— LocalityBiz user review"Staff is ALWAYS friendly, cheerful, and professional in their jobs!"
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