Region 3 Mental Health Services
Mental Health • Lebanon, CT
Ratings by platform
- Rehab.com (Diakon Behavioral Health): 2.29/5 (35 reviews)
- Rehab.com (WellSpan Philhaven): 2.66/5 (114 reviews)
What patients say
Patients praise
- Positive outcomes for some patients at specialized, non-hierarchical centers
- Proactive efforts by regional bodies (e.g., Region 3 Behavioral Health, PA) to gather consumer feedback and improve services
- Feeling supported and heard when services actively reach out to patients
- Availability of various stakeholder forums for service improvement
Common complaints
- High cost and limited availability of services (Lebanon country context)
- Stigma surrounding mental health preventing access
- Inconsistent quality of care and negative experiences with specific practitioners or facilities
- Frustration regarding lack of impact of feedback and complaints
- Instances of poor treatment, including allegations of inadequate oversight in inpatient settings
In patients' words
"I’ve recommended Beit Insan to plenty of people and they’ve all found it to be a life-changing experience."
— Beit Insan Reviews"I’m still not fully healed from the trauma from my stay... If you’re a parent looking for a place for your child, please look elsewhere."
— WellSpan Philhaven Review (Rehab.com)"In one feedback session, a user expressed frustration with their feedback not being [taken] into consideration."
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